Returns
We understand that circumstances can change and that a product may occasionally not be what you expected.
Eligible purchases may be returned within the applicable return period, subject to the conditions described in this policy.
Return Conditions
Unless otherwise specified, returned products should be:
- Unused and in original condition
- Free from damage caused after delivery
- Returned with original packaging when applicable
- Complete with included parts and accessories
- Within the applicable return timeframe
Certain products may have additional return requirements.
Requesting a Return
If you would like to return an eligible product, please follow the applicable return instructions before sending the item back.
Information such as your order details, product information, and reason for return may be required.
Product Issues
If you receive an item that is damaged, defective, incomplete, or different from the product ordered, please contact us promptly.
We may request photographs or other information to verify the issue.
Depending on the circumstances, an eligible issue may be resolved through a replacement, refund, or another appropriate solution.
Refunds
After an approved return has been received, the item may be inspected before the refund is finalized.
Approved refunds are generally issued to the original payment method.
The time required for the refund to appear in your account depends on the payment processor and financial institution.
Shipping Costs
Shipping costs associated with the original order may not be refundable for standard returns.
Customers may also be responsible for the cost of returning an item when the return is not related to a product defect or fulfillment error.
Exchanges
If an eligible item needs to be exchanged, an exchange may be possible depending on current inventory.
If the requested replacement is unavailable, another resolution may be offered.
Non-Eligible Products
Certain products may not qualify for standard returns, including final-sale items, customized products, or products that cannot be returned due to their nature.
Nothing in this policy is intended to restrict rights provided by applicable law.
Policy Changes
This policy may be revised from time to time. Updates will be posted on this page.